Technical Support Services

Local On-site Support

• On-site visits for system configuration, troubleshooting and emergencies.
• Unlimited phone and email support.
• 4-hour response time.
• 8x5 or 24x7 service hours.
• Available for common brands of security systems and devices.

Preventive Maintenance

• Periodic on-site preventive maintenance to ensure smooth system operation.
• Available for common brands of security systems and devices.

Subscription Renewals

• Administrative handling of annual subscription and maintenance renewals.
• Available for common brands of security systems and devices.

THR Program

• Subscription program for "temporary hardware replacement".
• Upon confirmed failure of a device within the THR program coverage, an equivalent replacement unit will be provided throughout the repair period of the original unit.
• Available for selected network security devices.

Please contact us for more information.