e-Lock provides standard support via phone, email & remote support.
We also provide you an access to our knowledge-base (KB) via the e-Lock Customer Portal. Please refer to the KB page.
Our support covered products including WebALARM, TheGRID and e-Board only.
e-Lock support engineers cover,
e-Lock support engineers don’t cover,
Protecting our Customer security is essential to us, therefore we require that any person who is working with e-Lock Support to have a Customer Portal account.
The preferred method for submitting cases is via the e-Lock Customer Portal. As mentioned above, you will need to have your login information available prior to submitting a case. If you do not have portal access, or are unable to access the Customer Portal, you can send an email to email@example.com or firstname.lastname@example.org (for Japan only)
For up to date support contacts information, please refer to the Contact Support page
Standard Support is open to all license holders with active license keys. During our posted operating hours, standard support will quickly commits to acknowledging receipt of a support ticket following submission of a support request by licensed holders. Standard support does not guarantee a resolution to the request in that time period, but standard support will gather the necessary information to help resolve the issue.
Standard support operation is described in the table below.
9:00 to 17:00 Local business time
For list of products or versions currently supported as well as the upcoming products end-of-life dates, please refer the Supported Products page.
For list of products supported platforms including operating system and internet browser, please refer the Products Supported Platforms page.
For list and description of our supported product releases types, please refer the table below.
e-Lock Corporation Sdn Bhd (318992-M)
Business Suite, 19A-26-3, Level 26, UOA Centre
19 Jalan Pinang, 50450 Kuala Lumpur, Malaysia.
e-Lock Japan Co., Ltd.
6F, 3-12-7, Kojimachi, Chiyoda-ku,
102-0083 Tokyo, Japan.